Privacy Policy

Effective Date: December 22, 2025

Your privacy is important to us at RevuBase, accessible at revubase.com. This Privacy Policy explains what information we collect, how we use it, how we share it, and your rights regarding your personal data when using our services. It also covers data collected from partner Property Management Systems (PMS) through secure, read-only API integrations once approved.

1. Who We Are

RevuBase provides a platform that helps businesses collect, analyze, and manage customer feedback and online reviews. Our services are primarily used by B2B clients to improve customer experience, revenue intelligence, and business insights. We are also planning integrations with PMS platforms like Mews, Cloudbeds, and RMS to help hotels reconcile commissions and analyze reservation data securely.

2. Information We Collect

• Client Information: Contact details and account information provided by our clients when registering for our services.
• Customer Feedback: Reviews, ratings, and optional personal identifiers (e.g., name, email) submitted by our clients' customers.
• Usage Data: Information about how you interact with our platform, including IP address, browser type, pages visited, and session duration.
• PMS Data (Planned Integration): Reservation, folio, payment, and commission information accessed through official PMS APIs (e.g., Mews, Cloudbeds, RMS). Access will be read-only and only with hotel authorization once the integration is approved.

3. How We Use Your Information

We use collected information to:

• Provide and maintain our services
• Analyze feedback and generate reports
• Respond to support inquiries
• Send notifications or updates with your consent
• Analyze reservation, billing, and commission data from PMS integrations to help hotels detect missing commissions, validate revenue, and improve reporting.

4. Data Sharing

We only use the data you provide to support RevuBase services. We do not share personal account information with third parties except as required to provide the service or as required by law. We may share data with trusted service providers for hosting, analytics, and communications, ensuring your information remains protected.

For PMS integrations, we will only access data through official APIs with read-only permissions. Data is never shared with third parties except with explicit hotel authorization or as required to provide the service. All PMS API usage follows official partner guidelines.

5. Data Retention

We retain your data only as long as necessary to provide our services or as legally required. Clients can request deletion of their data at any time by contacting us. PMS data accessed via integrations will also be stored only as long as necessary to provide the service or as legally required. Hotels can request deletion of their PMS data at any time.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Withdraw consent or restrict processing
• Request a copy of your data

To exercise these rights, please contact us at: admin@revubase.com.

7. Cookies

We use cookies to enhance your browsing experience, analyze traffic, and improve our services. You can manage or disable cookies through your browser settings.

8. Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, access controls, and adherence to PMS API security requirements for any integrations.

9. User Consent for PMS Data

Hotels must explicitly authorize Revubase to access PMS data via official API integrations. Revubase only accesses PMS data with proper hotel consent and uses it in a secure, read-only manner.

10. Children’s Privacy

Our services are not intended for children under 16, and we do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: